DELIVERY OF PRODUCTS PURCHASED ONLINE
1.1. We will deliver any product(s) ordered throughout the Republic of South Africa.
1.1.1. Kindly note that instances may occur where deliveries fall outside of Kgalalelo Education Foundation’s delivery capability.
1.1.2. Delivery and Handling fees may be applicable and will be reflected upon check out.
1.2. We deliver within two (2) to five (5) working days to the designated delivery address. Please note that for bricks and cement, due to their bulk nature and handling requirements, delivery within this timeframe cannot always be guaranteed.
1.3. Kgalalelo Education Foundation delivers, Monday to Saturday. There are no deliveries on Sundays and Public Holidays unless exceptions are communicated.
1.4. We make use of third-party delivery contractors to deliver all product(s) and, as such, the delivery process is not entirely within our control. However, we use our best endeavours to ensure that product(s) are delivered within the stated timeframe.
1.6. Out of stock delays will be communicated with you and will be delivered without unjustified delay when available.
1.7. Only the registered customer or a nominated person may check and sign for product(s) delivered. If the customer is not available at the appointed date and time, the truck will return to the store with the stock, at the customer’s expense.
1.8. If the product(s) are incorrect or damaged upon delivery, please do not accept the delivery, instead have the same delivery contractor return it. Kindly indicate on the delivery invoice the product(s) that were incorrect or damaged as well as the quantity. This must be countersigned by the delivery driver. Please do this on both copies of the tax invoice and retain one copy of the invoice. If you have accepted the delivery, and then realize after delivery that any of the product(s) are defective, please contact us immediately during office hours or email us at info@kgalaleloedu.co.za
1.9. Kindly note that depending on the size of your order, you may be subject to more than one delivery. The tax invoice should mirror the order delivered.